FAQs

Find answers to common questions about laundry pickup and delivery.

By choosing Foldily, you agree that your garments are suitable for standard laundering, including washing in water on a regular cycle and drying with heat in a tumble dryer. Foldily cannot be held responsible for damage to items incompatible with this process. Additionally, for the health and safety of our team, we reserve the right to refuse items we consider hazardous or heavily soiled. WE CAN NOT ACCEPT items soiled with human or animal waste or bodily fluids such as Thinx/Period underwear, chemicals, drug paraphernalia, garbage, or wet or damp items. WE WILL NOT ACCEPT any bedding or items contaminated with bed bugs, lice, fleas, roaches, or other insects. To read our complete terms of service, click here.